HYPERS Privacy Policy

(1) This policy applies to this website platform you are browsing and various products or services provided by HYPERS. Unless otherwise agreed in this policy,this policy does not apply to products and services provided to you by other third parties.

(2) Please note that as a HYPERS user, if you use HYPERS products and services to provide services to your users, you should separately agree on a privacy policy or similar legal text with your users in accordance with relevant legal requirements. This policy does not apply to personal information processing activities involved in the process of you using HYPERS products and services to provide services to your users.

(3) The following terms involved in this policy have the following meanings:

• 1.Personal Information: Refers to various information recorded electronically or otherwise related to identified or identifiable natural persons, excluding information after anonymization.
• 2.Anonymization: Refers to the process in which personal information is processed so that specific natural persons cannot be identified and cannot be restored.
• 3.De-identification: Refers to the process in which personal information is processed so that specific natural persons cannot be identified without the help of additional information.
• 4."You": Refers to users who use our products or services and purchasers of other paid services.

For the purpose of better operating and optimizing our technology and services, or due to changes in business strategy, the functions of products and services on this platform may also be updated and developed. When the information processing required for the products or services we provide exceeds the agreed scope or when the processed information is to be used for other purposes not stated in this Privacy Policy, or when we want to use information processed based on a specific purpose for other purposes, or when our processing method changes,we will notify you within a reasonable period before the change occurs and obtain your and your users' consent again before use; please notify your users and obtain their authorized consent.

(1) Processing your personal information based on customer entrustment

In most cases, based on the functions of our products and services and the mode and nature of our business, we are not directly involved in the collection of personal information. As an entrusted party for data processing, we process personal information for legal, legitimate, necessary and explicit purposes under the entrustment of customers. The entrustment contract between us and the customer clearly stipulates the scope and method of personal information we are entrusted to process; and the authority and scope of such personal information are based on our customers having obtained the individual's written consent to collect and process it.

(2) Information processed during your use of our company's products or services

The business functions we provide rely on some information to run. If you choose to use different HYPERS products or services, you need to provide us with or allow us to process different necessary and reasonable user information, and ensure that you have obtained the consent of your users. If you refuse to provide it, you will not be able to use the corresponding HYPERS products or services.

We will de-identify or anonymize the personal information you provide in accordance with the law. For non-personal information in the legal sense that cannot identify the identity of a natural person alone or in combination with other information, our processing method is as follows: If we identify your personal identity by combining non-personal information with other information, or use it in combination with your personal information, during the period of combined use, we will treat such information as your personal information and process and protect it in accordance with this Privacy Policy.

(3) Circumstances of sharing, transfer, and public disclosure of your and your users' information

We will not share, transfer, or publicly disclose your and your users' information with any company, organization, or individual other than HYPERS, except for the following cases:

• 1.1Sharing, transfer, and public disclosure with explicit consent: After obtaining the explicit consent of you and your users, we will share it with other parties.
• 1.2We may share and publicly disclose information externally in accordance with laws and regulations, or the mandatory requirements of judicial organs and government departments.
• 1.3Sharing with our affiliated companies: We may share your personal information with our affiliated companies in encrypted or anonymized secure forms. During the collection, transmission, and sharing process, we will ensure the security of your personal information, use your personal information within the reasonable scope of your legal authorization, and adopt security measures such as encryption to process your personal information, and ensure that our affiliated companies fulfill security protection obligations and use data legally in accordance with the requirements of this Policy.
• 1.4Sharing with authorized partners: Only to achieve the purposes stated in this policy, we may share some information of you and your users with trusted third-party suppliers, consultants, or other service providers (referred to as "partners") to provide better customer service and user experience.

(4) Exceptions

Cookie To ensure the normal operation of the website, we store small data files called Cookies on computers or mobile devices. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of Cookies, you can use our products and services more easily and conveniently, and have a better user experience.

HYPERS will not use Cookies for any purpose other than those stated in this policy. You can manage or delete Cookies according to your preferences. For details, please see About Cookies.org. You can clear all Cookies saved on your computer, and most web browsers have the function of blocking Cookies. But if you do so, you will need to manually change user settings every time you visit our website.

(1) We have used security protection measures that comply with industry standards to protect the information provided by you and/or your users to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We use encryption technology, anonymization processing and other secure and reliable means no lower than industry peers to protect the security, confidentiality and availability of the data we process.

(2) Our company has undergone information system security level protection assessment and has completed ISO9001 quality management system certification, ISO27001 information security management system certification, ISO/IEC27701 privacy information management system certification, etc.

(3) The Internet is not an absolutely safe environment, and emails, instant messaging and other communication methods are not encrypted. We strongly recommend that you do not send information in this way. Please use complex passwords and change passwords regularly to help us ensure your account security.

(4) The Internet environment is not 100% safe, and we will try our best to ensure the security of any information you and/or your users provide to us. Even if we have made great efforts and taken all reasonable and necessary measures, it is still possible that the information of you and your users may be illegally accessed, stolen, tampered with or destroyed, resulting in damage to the legal rights of you and/or your users. Please understand the above risks of the information network and bear them voluntarily.

(5) If a personal information security incident unfortunately occurs after we have taken necessary and reasonable security protection measures, and it is unavoidable that information disclosure, tampering, or loss causes harm, we will timely take remedial measures in accordance with laws and regulations and inform you and/or your users in a timely manner: the types and causes of personal information leakage, tampering, and loss and the possible harm; the remedial measures we have taken or will take and the measures you can take to mitigate the harm; our contact information, etc. We will timely inform you and/or your users of the incident-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform each user one by one, we will adopt reasonable and effective ways to release announcements. At the same time, we will also proactively and timely fulfill our notification obligations in accordance with the requirements of the department in charge of personal information protection.

Our products and services are in principle provided to enterprise-level customers. HYPERS attaches great importance to the protection of personal information of minors and does not accept any minor registering as a user (anyone under the age of 14 is regarded as a minor).

If you use HYPERS products/services for minors,please formulate special personal information processing rules, take necessary measures to inform the minor's parents or guardians, and ensure that the minor's parents or guardians authorize and agree that you provide information of minors to HYPERS to achieve related functions or services.You also need to strictly comply with the requirements of the "Personal Information Protection Law of the People's Republic of China", "Provisions on the Cyber Protection of Children's Personal Information" and other relevant laws, regulations, policies, standards and guidelines for the protection of personal information of minors.

Due to existing technology and business models, it is difficult for HYPERS to proactively identify the information of minors. If you find that we have processed personal information of minors without our knowledge or without obtaining verifiable parental or guardian consent in advance, you can contact us in a timely manner, and we will try to correct it in a timely manner after discovery. If we find the above situation ourselves, we will also correct it in a timely manner, except for those required to be retained by laws and regulations.

In order to optimize user experience or provide richer user services, you may receive content or network links from third parties (hereinafter referred to as "third parties" or "aforementioned third parties") outside of HYPERS (and its partners). HYPERS has no control over third parties. You can choose whether to access the links, content, products and services provided by third parties. Except for fulfilling contractual obligations with you, HYPERS does not share or jointly process your information with any third party.

HYPERS cannot control the privacy and data protection policies of third parties, and the aforementioned third parties are not bound by this policy. Before submitting personal information to a third party, please refer to the privacy protection policy of the aforementioned third party.

As a customer of HYPERS, you have a direct contractual relationship with HYPERS, which is different from the indirect relationship between HYPERS and your users. You should promise to provide your users with an easy-to-operate mechanism for realizing user rights, explain to your users how to exercise the right to decide, how to access, copy, correct, supplement, and delete their user information, exercise the right to delete, and change the scope of their authorization and consent. We will take different ways to protect the rights of you and your users to manage information as much as possible in accordance with China's relevant laws, regulations, and standards based on different relationships.

To ensure security, you and your users need to provide a written request and prove the identity of you and your users. We may first ask you and your users to verify your identity before processing your and your users' requests. In principle, we will reply within fifteen working days after receiving your or your users' request and passing the verification. If you or your users are not satisfied, you can also complain to us through the contact information listed in Article VIII of this policy.

For reasonable requests from you and your users, we in principle do not charge fees, but for requests that are repeated multiple times and exceed reasonable limits, we will charge a certain cost depending on the situation. We may reject those requests that are groundlessly repeated, require too many technical means (for example, need to develop a new system or fundamentally change existing practices), bring risks to the legal rights of others, or are very impractical. Please also understand that due to security considerations, requirements of relevant laws and regulations, or technical limitations, we may not be able to respond to certain requests of you and your users, such as the following cases:

• 1.Related to HYPERS fulfilling obligations stipulated by laws and regulations;
• 2.There is sufficient evidence that you or your users have subjective malice or abuse of rights;
• 3.Necessary to protect the major legal rights such as the life and property of you, your users or other individuals but it is difficult to obtain the person's consent;
• 4.Responding to the request of you or your users will cause serious damage to the legal rights of you, your users or other individuals or organizations;
• 5.Involving commercial secrets;
• 6.Other circumstances stipulated by laws and regulations.

HYPERS reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of the privacy policy on our official website. We will notify you through site messages or emails in an appropriate way so that you can timely understand the update of the privacy policy. If you do not agree to the modifications made by HYPERS to the relevant terms of this policy, please stop using the products or services; if you choose to continue using HYPERS products or services, it is deemed that you accept the adjustments or changes to the relevant terms of this policy.

If you have any questions or complaints and suggestions regarding this Privacy Policy, you can contact HYPERS's Data Protection Officer: